Cancellations, Rescheduling, and Refund Policies
We understand that unforeseen circumstances may arise, leading to the need for canceling or rescheduling appointments. However, in order to provide the best service to all our clients and manage our schedule efficiently, we have implemented the following cancellation policy. We kindly ask all clients to carefully review and adhere to these guidelines.
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1. Notice Period: Clients are required to provide a minimum of 48 hours' notice for cancellations or rescheduling of appointments. This time frame allows us to accommodate other clients who may be on a waiting list or seeking appointments during the same period.
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2. Cancellation or Rescheduling: Clients can cancel or reschedule appointments by contacting us via phone or email. Please provide your name, appointment date, and time along with your cancellation or rescheduling request. We appreciate your cooperation in helping us maintain a well-organized schedule.
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3. Late Cancellations: Clients who cancel or reschedule their appointments with less than 48 hours' notice will be subject to a cancellation fee equivalent to the full cost of the scheduled service. This policy is in place to compensate for the time and resources allocated for your appointment that cannot be reallocated on short notice.
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4. No-Show Policy: In the event of a no-show, where a client fails to attend their scheduled appointment without prior notice, the full cost of the service will be charged. No-shows disrupt our schedule and prevent other clients from utilizing available appointment slots.
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5. Extenuating Circumstances: We understand that certain situations may arise unexpectedly, and we will consider exceptions on a case-by-case basis for extenuating circumstances, such as emergencies or sudden illnesses. Please communicate any such situations to us as soon as possible.
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6. Confirmation of Appointments: To facilitate effective communication and minimize the risk of misunderstandings, we send appointment reminders via email or text message. It is the client's responsibility to confirm or reschedule appointments promptly upon receiving these reminders.
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7. Payment and Refund Policy: Cancellation fees will be charged to the client's provided payment method. Refunds or credits will not be issued for cancellations made within the 48-hour window or for no-shows. The cancellation fee reflects the commitment of time and resources reserved for the scheduled service.
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8. Refunds: As massages are personalized and the service is rendered upon completion, we regret to inform you that no refunds will be issued after the session. We are committed to delivering a high-quality experience, and once the service is provided, it is considered fulfilled. If you have any concerns about your massage experience, please communicate them with our staff during the session to address any issues promptly. Your satisfaction is our priority, and we are here to ensure you have a positive and relaxing experience with us.
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By booking an appointment with us, clients acknowledge their understanding and acceptance of this cancellation policy. We appreciate your cooperation and understanding as we strive to provide the best possible service to all our clients while maintaining an efficient schedule. If you have any questions or concerns regarding this policy, please feel free to contact us for clarification. Thank you for your cooperation.